**UPDATED 28/03/20 : In response to Ireland’s COVID-19 restrictions brought in on the evening of the 27th of March, we will be halting shipping from our online store with immediate effect. Our Flagship Store also remains temporarily closed.**
With a heavy heart, we have decided to temporarily close our Flagship Store from March 16th until further notice in collaboration with the Powerscourt Centre where it’s located. We will be continuing to bring you sparkle on www.chupi.com, our online store, which remains fully operational, with a skeleton shipping team and complimentary DHL Express Shipping with every order. In light of the effects the current situation is having on our store, studio and delivery services we are temporarily unable to take receipt of repairs, exchanges or returns. All purchases online still come with our standard 100 day returns policy. All pieces purchased before our store was closed can avail of our 100 day returns policy. We will reinstate returns once our store and studio have returned to full operation. Please note that our returns policy is paused while our store is closed. These days will not be counted towards your 100 day window. ( For more information please visit our FAQ page )
We have also moved our whole studio team to work from home for the next two weeks so we can ensure we are giving the country the very best chance to manage this outbreak.
We have some very precious pieces being made to mark some important moments and we want to ensure you get your order on time. My amazing team are thinking of how they can bring our store to you wherever you are in the world during this isolation, from online appointments to phone consultations I hope we will have some very exciting things to share over the next few days.
Follow us on Instagram for some behind the scenes stories of our shipping team in action ( Brian & I- led by Poppy & Rufus) – and to keep up to date with what our team are doing while working from home!
If you would like to reach out to us, our incredible team are available at email@example.com.
Thank you for your continued support at this time, it means the world to us. Kindness is so essential at times like these, above all take care of yourself, your loved ones and your community.